Frequently Asked Questions

  • In which ways can I place my order

    Place your order in 3 different ways:

    • Placing an order through our web store: Create an account with your personal details and login to www.batteries.gr. You can go around our website check and choose the products best suits for you and place them to your shopping cart. In order to complete your order you will be asked to fill in a little piece of further more information throughout the Check out process.
    • Via telephone: Calling us at 210.66.47.333 and place your order via phone.  Our colleagues in the web department service are at your disposal Monday to Friday 09:00 - 18:00 and Saturday 09:00 - 15:00 in order to provide you with information needed, help you choose the best suitable product for you and arrange your shipping details.
       
    • Delivering your products from our stores: You can either complete your order through our website or by telephone. In Both cases you can choose to pick up your products from one of our stores. In both cases your order we’ll  be reserved for you for 7 days, after the 7 days we will release the products of your order and in case need you will have to place it again.
       
  • Payment options

    • Credit Card: You can use your Visa & Mastercard credit and debit cards issued both from Greek and foreign bank institutions. The payment of the amount in credit and debit cards is on off.
       
    • Bank Deposit: In the check out process choose in which of the 3 different bank accounts you wish to deposit the value of the order placed (Piraeus Bank, Eurobank, National Bank of Greece). After your deposit you should send us either with an email or with a fax the receipt of your deposit. Email: payments@batteries.gr, fax: 210. 61.37.891. The order dispatching process starts after we receive your bank deposit receipt.
       
    • PayPal: account (payments@batteries.gr) Settle up your order payment safely and quickly throughout Paypal. In the check out process choose Paypal as payment type, then login to your Paypal account and proceed with your payment. The order dispatching process starts after the PayPal payment confirmation.
       
    • Pay on Delivery: You can complete your order throughout our website or by telephone and choose to pay your order at your place at the delivery time. Pay o Delivery is only with cash. If your order contains one or more special products demanding a special order to our manufacturers, there is a possibility of an advanced deposit being asked. 30% of the total order value.
       
  • Delivery Options

    Orders processing taking place Monday to Friday 09:00 am. έως τις 15:00 pm.
    Orders processing we receive after 15:00pm, Sundays and other Holidays taking place the next working day.
    Shipping time may vary according of the payment option that has been chosen.

    • Delivery with courier Service: ACS Courier is nominated to deliver your order at your place, all over Greece and in the areas covered from their delivery network. You will deliver your order safely and quickly within 24 to 48 hours. (Time depends of the delivery area. Attika and large civil centers served in 24 hours, Islands and difficulty approachable areas served in 48 hours). Click here to see more about our shipping cost and time policy.
       
    • Delivery with standard delivery service EL.TA: In difficulty approachable areas not covered from ACS courier delivery network, but also for heavy weight products we provide the option to deliver your order by EL.TA (This option must first be agreed with the web department service) Monday to Friday 09:00 - 18:00 and Saturday 09:00 - 15:00 tel:210.66.47.333, email: info@batteries.gr. 

    • Delivery via cargo company:  For orders containing heavy weight products e.g: Lead Acid UPS batteries, you can pay your order through bank deposit, or paypal account and deliver it via cargo company.
       
    • Delivery from our stores: You have the option for same day delivery by picking up your order from one of our stores. You can either complete your order through our website or by telephone. In both cases your order we’ll be reserved for you for 7 days, after the 7 days we will release the products of your order and in case need you will have to place it again.
       
  • How can I create an account at www.batteries.gr

    Creating an account in our website is not only a very quick and simple procedure, but also a very useful option as provides you with flexibility of controlling your personal details and tracking your orders.
    In order to create your own account click on upper right header of each page www.batteries.gr at the point «Welcome/account»
     

    • At this point click at the New customer, click here and you will immediate redirect in a page with a very simple form, which you have to fill in.
       
    • In the first field enter a valid email address, in order to be able to receive useful emails such password retrieve information that are mandatory for your account validation.
       
    • In the following field provide a password containing lower case Latin letters, numbers, symbols or any combination of the above.
       
    • Next retype your password, system will secure there is no typing mistake.
       
    • At the end after clicking at «Register» button your account will be created and you don’t have to repeat this procedure again any time you would like to sign in as registered user or place an order at www.batteries.gr.
       
  • How can I sign in, in my account at www.batteries.gr

    Signing in is very simple procedure.

    • Click on the upper right header of each page of www.batteries.gr at the «Login» button and fill in your email at the corresponding fields,
       
    • then click the «Login» button.
       
    • If your login is successful, your personal details will appear. 
       
  • What can I do if I forget my account password

    It may happen to anyone forgetting his password, but this is not a barrier to your login at www.batteries.gr as you can very easily recover your password.

    • Click on the upper right header of each page of www.batteries.gr at the «Login» button
       
    • At the page you are going to be redirected click on the «Password reminder» button. 
       
    • At the redirected page appearing please enter your email and click the «Password reminder» button. 
       
    • Within seconds an email with your password details will arrive at your inbox.

     

  • Why should I create an account at www.batteries.gr and how can I manage it

    Your account is your personal space at www.batteries.gr.
    Once you signed in you are able to place orders, truck their processing status and receive dispatch information.
    Moreover the following information will appear:

    • My Account – Is a quick summary of your personal details and orders placed on www.batteries.gr. From this point you can also logout.
       
    • My details – Clicking on «User details» you can revise and change all the important details concerning your account such your email, address, password, mobile phone etc.
      All the possible changes you may want to proceed to are saved only after clicking on the «Change» button.
       
    • My orders – Clicking on «Orders» you can check the status of the orders you have not yet deliver, but also you can revise your past orders.
       
    • Logout – Clicking on that button you can simply sign out of your account at www.batteries.gr


     

  • What should I know about product availability

    All the products of our website have 4 availability statuses. More specifically:

    • Available: Products of this status are available in hour warehouse and ready for dispatch.
       
    • Coming Soon: Products of this status concerning products we are expecting to deliver in hour warehouse with the next 10 working days. The dispatch of the order containing such kind of products is going to be held immediate after we deliver those in our warehouse. 
       
    • Made to order: Products of this status are most of the times specialized and are not all the time available in our warehouse. Although a special order is going to be placed for you to our manufacturers.
      The dispatch of the order containing such kind of products is going to be held immediate after we deliver those in our warehouse. The delivery time of these products varies between 20 to 40 days.
       
    • Unavailable: Products of this status are at the time not in stock and unfortunately you cannot order them. Very soon will be replaced with brand new products.


     

  • What can I do I change my mind about the order I placed? Or the product I ordered it?s not the suitable for my needs? Or what can I do if I receive a present and I wish to replace it

    In order to serve you with the best possible way please contact us as soon as possible either before or immediate after your order delivery.

    • By calling our colleagues in the web department from Monday to Friday 09:00 - 18:00 and Saturday 09:00 - 15:00 at 210.66.47.333.
       
    • Click here for further information about our Order Cancelation, Change of mind, Product recall and refund policy.
  • What can I do if I deliver a product that is not working properly

    In order to serve you with the best possible way please contact us as soon as possible either before or immediate after your order delivery.

    • By calling our colleagues in the web department from Monday to Friday 09:00 - 18:00 and Saturday 09:00 - 15:00 at 210.66.47.333.
       
    • Click here for further information about our Defected products policy.
       

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